Standard Occupational Classification System Item
| Group | Detailed |
|---|---|
| Code | 43-2011 |
| Title | Switchboard Operators, Including Answering Service |
| Definition | Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages." Broad,43-2020,Telephone Operators, Detailed,43-2021,Telephone Operators,"Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls." Broad,43-2090,Miscellaneous Communications Equipment Operators, Detailed,43-2099,"Communications Equipment Operators, All Other |
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